✨ Picnics and Curated Events Policy

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At Picnic Fantasies we go the extra mile to provide truly exceptional service to each of our customers. We understand that your needs can change last minute, and we’re ready to adapt our services quickly to ensure your success. Please read on to learn more about what we can do for you.​

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📅 Booking & Payment

• Picnics must be booked 5 days in advance.

• Last-minute bookings: contact us on Instagram or email.

• 50% non-refundable deposit required.

• Final payment due 2 days before your picnic.

• Bookings made within 3 days require full payment.

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🔄 Rescheduling

• Rescheduling allowed 72 hours / 3 days prior.

• Changes within 24 hours → 10% rush fee.

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🌤️ Weather

• We monitor weather closely.

• Picnics may be moved indoors or rescheduled at no cost.

• Picnics are never left unattended — please arrive on time.

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⏰ Arrival & Late Policy

• Client is responsible for items until cleanup.

• Leaving early? Notify us 30 minutes before.

• More than 30 minutes late → $30 late fee.

• Time is not extended for late arrivals.

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💠 Damage & Deposits

• Client is responsible for damaged/missing items.

• Kids & pool picnics require a $100 refundable deposit.

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❌ Cancellations

• No refunds once payment is received.

• Pre-ordered food, cake, or florals may be picked up.

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⏳ Additional Time

• +30 minutes → $30

• +1 hour → $50​

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🎨 DIY Social Events Policy

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🎟️ Tickets & Payments

• Tickets available until 24 hours before the event.

• Refunds accepted 7 days prior.

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❌ Refund Conditions

• All sales final within 7 days of the event.

• No refunds for no-shows or late arrivals.

• Should the event commence after the scheduled start time and you choose not to participate, a refund is not applicable.

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🕯️ Candle Policy

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🛍️ Sales & Returns

• All candle/product sales are final.

• No returns on custom or made to order products.

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✔️ Defective Items

• Defects must be reported within 48 hours (with proof).

• Eligible items may be exchanged.

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🔥 Candle Use & Care

• Please follow all burn and safety instructions.

• Natural variations (frosting, color shifts, texture) are normal and not considered defects.

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📦 Delivery & Handling

• Report shipping damage immediately upon receipt.

• Once picked up or delivered, the responsibility transfers to the customer.